Frequently Asked Questions
We are an integrated industry and trading company, combining our own manufacturing facilities with a professional export team. This structure allows us to offer factory-direct pricing, strict quality control, and efficient communication throughout the entire process. We hold ISO and CE quality management system certifications, ensuring our products meet international standards. Furthermore, we warmly welcome customers to visit our factory for on-site inspections — just let us know in advance, and we'll be happy to arrange a tour.
Yes, we provide OEM and ODM services, allowing you to customize branding and features according to your requirements.
The development cycle for custom products depends on the specific requirements.
We are happy to discuss the MOQ according to specific project requirements.
We provide remote technical support, and replacement parts if necessary.
If an issue occurs, please contact our technical support team immediately. We will assist you with troubleshooting or arrange for repairs.
We specialize in B2B bulk wholesale and do not support retail sales. Our minimum order quantity (MOQ) is clearly stated on each product page to ensure efficient production and logistics. For any inquiries about wholesale pricing or sample orders, please feel free to contact our sales team.
We support a variety of flexible payment options to accommodate different business needs, including:
T/T (Telegraphic Transfer) – widely used for both deposits and balance payments
L/C (Letter of Credit) – available for large-volume orders, providing added security for both parties
Credit Card – convenient for sample orders or smaller transactions